Had a couple of minor issues getting set up but the customer service phenomenal. I love the resistance settings, perfectly replicates walking.
Pros: This thing is built like a tank. Everyone in the family has been using it daily with no issues. Customer service was very responsive and helpful. Emails were returned quickly (by the VP of sales). I love the adjustable magnetic resistance. It's very easy to simulate uphill climbs. Very stable, quiet and smooth operation.
Cons: Assembly was a little challenging but should not be an issue if you're mechanically inclined (having an additional person to help is HIGHLY recommended). A plastic trim piece rubbed against the belt which required light modification to its placement.
Overall, I am happy with the purchase. I gave it four instead of five stars because the treadmill does not seem to be properly lubricated, which causes squeaking during use. The installation is also challenging if you have no prior experience with such tasks, although it can still be assembled by one person with sufficient time and patience. I enjoy using it and would recommend it.
Its was easy to assemble, and its conveniently light to move in and out of the house . The firs 10 miles on this thing were not smooth. You need the steadyness of a mountain goat to run on this thing. The belt is aligned and centered but it bounces from resistance to free fall randomly. The brands i use at the gym are not this janky
I'm finally getting around to writing a well deserved review after purchasing a CT700 treadmill in May 2025. This is a good company with excellent customer service! Once you start researching treadmills, you'll likely first look at electric ones and will eventually discover the curved manual ones too. You'll generally first decide whether to buy an electric or a manual, and then decide how much money to spend while still trying to decide what features you can live with or without.
You can probably buy a decent electric for $1000-$1200 and up. I'd never go below that because you always get what you pay for. Most cheaper treadmills are junk, and customer service is just as bad. Just read the reviews. Manuals are much more expensive because they're simply better; however, if you like quality, you won't get a good one for under $2000. Price and incline ability are the only pros of an electric. The downside of electric is: 1) they use power and it will cost. 2) the motors can be problematic and have a limited life. A quality manual could outlast one's own life as they're so sturdy and well made! That was a deal maker for me. 3) they're not as safe as manuals (when I stop running/walking on my manual, it stops so quickly, you won't even reach the back of the belt! If you fall on an electric, the belt keeps moving. Do the math). 4) and most important to me- a manual treadmill makes you do the work yourself. It's clearly a better workout. Electrics are much easier (I wonder why?, lol). 5) electrics are noisier. Once I started researching, manual treadmills win hands down!
Once I started researching, SB Fitness got my attention. I really like that they were high quality, had several models to choose for different budgets, and offered a good warranty. As well, there's a lot to be said for simplicity. They offer a simple computer (miles, calories, time and distance) vs charging an extra $500-$1000 for some esthetic, visual screen (and a lot of data you really don't need). All I wanted was a timer and different resistance settings. I don't think the SB Fitness computer is really that accurate anyway. The mileage seems to overate the distance in my opinion. It's a semi-cheap electronic but that's why the SB is more affordable that other top brands. It works and is all I need.
When I first called and left a message, my call was returned within the hour by VP of sales Brant Brooks. Brant spent almost an hour on the phone with me patiently answering all my questions. That alone goes a long way with me! From our conversation, I learned that Brant is very athletic and uses the SB products all the time. He wasn't some fat cat sitting behind a desk; moreover, he talked the talk but also walked the walk. After our discussion, it was clear I wanted the CT700... without being up sold either. I loved the thicker rubber slats, weight rating, longer belt surface, multiple hand placements, and overall commercial sturdiness.
The unit arrived with a bit of cosmetic damage on the metal upper tubing parts. It's just one of those things, as it happens. It was an 'open box' purchase that perhaps wasn't repacked securely enough or it happened in shipping. Brant took care of me after I sent photos of the inadvertent mishap, making it right. Even though these units are well made pieces of exercise equipment, it wouldn't be enough without solid customer service. SB Fitness has both and I highly recommend giving them a try. As a person in my mid 60's and still going strong, I've worked in customer service for most of my life. I think we all know that's it's rare in today's world. Much of it is outsourced to God knows where. Just my phone call alone with Brant had me sold. High five bro.
To all the folks at SB Fitness, keep up the stellar work!
Daniel Santelli
Moffat, Colorado