Refund policy

SB Fitness Equipment Return Policy

At SB Fitness Equipment, we want you to be completely satisfied with your purchase. We stand behind our products with strong warranties and responsive support. Because treadmills and gym equipment are large, heavy items with high shipping costs, we’ve designed our policy to be fair to both our customers and our small business.

30-Day Return Window You have 30 days from the date of delivery to return your item if it is not the right fit or if you’re not fully satisfied.

Change of Mind Returns (Unopened or Opened / Undamaged Items)

• If you decide the item isn’t right for you, contact us and we’ll arrange a return.
• All returns must be in the original packaging whenever possible.
• If the original packaging is no longer available, it is your responsibility to securely package the item to meet freight shipping standards (typically on a pallet or in a heavy-duty crate). Inadequate packaging may result in additional fees or denial of the return.
• A 20% restocking fee (based on the item price, excluding tax and shipping) will apply to help offset restocking and return shipping costs for heavy equipment.
• Alternative: Opt for a full-value store credit instead, and we will waive the restocking fee.

Damaged or Defective Items

If your treadmill arrives damaged or defective:

• Please inspect the package immediately upon delivery and notify us right away with clear photos of the damage.
• We will work with you quickly to resolve the issue. This usually means shipping replacement parts at no cost to you under our warranty (with a service provider if needed).
• If the item is not repairable, we will arrange a pickup and send a replacement, or in some cases allow you to keep the damaged unit while we ship a new one.

Cancellations

You may cancel your order at any time before it ships for a full refund. Once the order has shipped, it must go through the standard return process above.

Refunds & Exchanges

• After we receive and inspect your return, we’ll notify you about approval.
• Approved refunds will be processed to your original payment method within 5 business days (please allow additional time for your bank or card issuer to post the credit).
• The fastest way to exchange for a different model is to return the original item and place a new order.

Important Notes:

• We cannot accept returns on clearance items.
• Returns sent without prior approval may be refused.
• Shipping costs are non-refundable in most cases, as freight for treadmills is expensive in both directions.

We’re Here to Help Our goal is your satisfaction. Whether you have questions about which model is right for you, need assembly help, or run into any issue after delivery, please reach out. We’re a small company and we genuinely value every customer.

To start a return or discuss any concern, email us at sales@sbfitnessequipment.com.

Thank you for choosing SB Fitness Equipment!